Implementing Cisco Collaboration Devices (CICD) v1.0 is a 5-day training program that follows the ICOMM blueprint. The primary difference is that video topics have been added to the course and Cisco Unity Express has been removed. CICD v1.0 also introduces a new type of lab called a Discovery lab. Discovery labs are a learning environment and enable students to learn about principles and technology in a more interactive, hands-on way. Discovery labs are located in the Student Guide embedded in the lessons and are intended to be performed by the students when they reach them in the course. Discovery labs replace content from ICOMM with an interactive learning environment and are considered mandatory and should be treated as a part of the lesson.

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateway
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user-interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported by Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Who Should Attend

  • Network administrators and network engineers
  • CCNA Collaboration candidates
  • Systems engineers

Course Outline:

Module 1: Cisco Unified Communications Solutions

Lesson 1: Understanding the Components of Cisco Unified Communications Solutions

Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

Lesson 1: Understanding Administrator Interfaces

  • Discovery 1Verify System Information
  • Discovery 2Obtain Platform Details with CLI from Cisco Unified Communications Manager
  • Discovery 3: Verify Voicemail Integration

Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

Lesson 1: Understanding Call Flows and Call Legs

Lesson 2: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

  • Discovery 4: Discover the Cisco Unified Communications Manager CoS Implementation
  • Discovery 5Discover the Cisco Unified Communications Manager Call Routing Implementation

Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

  • Discovery 6: Discover the Cisco Unified Communications Manager Express COR Implementation
  • Discovery 7: Discover the Cisco Unified Communications Manager Express Call Routing Implementation

Module 4: Endpoint and End-User Administration

Lesson 1: Understanding End-User Characteristics and Configuration Requirements

Lesson 2: Understanding End-User Implementation Options

Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements

Lesson 4: Understanding Endpoint Implementation Options

  • Discovery 8: Configure and Verify Endpoint Basic Configuration Elements
  • Discovery 9Device Settings Configuration

Module 5: End User Telephony and Mobility Features

Lesson 1: Understanding Telephony Features

Lesson 2: Enabling Telephony Features

  • Discovery 10: Configure Cisco Extension Mobility
  • Discovery 11: Configure Hunt Groups

Lesson 3: Understanding Mobility Features

Lesson 4: Enabling Mobility Features

  • Discovery 12: Configure Cisco Unified Mobility on HQ Phone 1
  • Discovery 13: Configure Cisco Unified Mobile Voice Access in Cisco Unified Communications Manager

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Lesson 1: Understanding Cisco Unity Connection

  • Discovery 14: Verify the Cisco Unity Connection Integration

Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirement

Lesson 3: Understanding End User and Voice Mailbox Implementation Options

  • Discovery 15: Configure a User Template
  • Discovery 16: Configure a User
  • Discovery 17: Configure Cisco MediaSense for Video Greeting
  • Discovery 18: Configure Cisco Unity Connection for Video Greeting

Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service

Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

Lesson 1: Providing End-User Support

Lesson 2: Understanding Cisco Unified Communications Manager Reports

  • Discovery 19: Use Cisco Unified Reporting

Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

  • Discovery 20: Configure System Settings in the Cisco Unified Communications Manager CAR Tool
  • Discovery 21: Generate User Reports
  • Discovery 22: Generate and View a QoS Detail Report
  • Discovery 23: Generate and View a Gateway Utilization Report

Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool

Lesson 5: Monitoring Voicemail in Cisco Unity Connection

  • Discovery 24: Generate a Cisco Unity Connection Serviceability Report
  • Discovery 25: Generate Cisco Unified Serviceability Reports

Lesson 6: Understanding the Disaster Recovery System

Lab Outline

Lab 1: Explore Administrator Interfaces

Lab 2: Explore End-User Interfaces

Lab 3: Explore Call Flows in Cisco Unified Communications Manager

Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express

Lab 5: Implement End Users

Lab 6: Implement Endpoints

Lab 7: Enable Telephony Features

Lab 8: Enable Mobility Features

Lab 9: Implement End Users and Voice Mailboxes

Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service

Lab 11: Provide End-User Support

Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports

Lab 13: Monitor the System with Cisco Unified RTMT

Lab 14: (Optional) Back up Cisco Unified Communications Manager