Cisco Voice and Video Training

Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution in a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.

Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.


This section lists the skills and knowledge that learners must possess to benefit fully from the course. It includes recommended Cisco learning offerings that the learner may complete to benefit fully from this course. The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks

Course Objectives

Upon completing this course, you will be able to meet these objectives:

  • Describe the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services
  • Describe the functions and the purpose of a dial plan and explain how to implement on-cluster calling
  • Describe how to configure MGCP, H.323, and SIP gateways. The module also describes how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URIs
  • Describe the types of media resources that Cisco Unified Communications Manager supports, how to configure Cisco Unified Communications Manager server software-based media resources, and how to implement Cisco hardware-based media resources.
  • Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge, cisco IOS-based audio and video conference bridges, and Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco TelePresence MCU, and Cisco TelePresence Conductor.
  • Provide an introduction to QoS with emphasis on the QoS components, often referred to as the QoS toolkit, that is used to provide services for various business applications.

Who Should Attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Course Outline 

Module 1: Cisco Unified Communications Manager Introduction

Lesson 1: Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options

  • Overview of the Cisco Collaboration Solution
  • Cisco Unified Communications Manager Functions
  • Cisco Unified Communications Manager Architecture
  • Cisco Unified Communications Manager Models
  • Cisco Unified Communications Manager Redundancy

Lesson 2: Performing Initial Cisco Unified Communications Manager Configuration

  • Cisco Unified Communications Manager Servers
  • Cisco Unified Communications Manager Services
  • Cisco Unified Communications Manager Groups
  • Cisco Unified Communications Manager Configurations Elements: Enterprise Parameters
  • Cisco Unified Communications Manager Configuration Elements: Service Parameters
  • Cisco Unified Communications Manager Configuration Elements: Device Settings

Lesson 3: Deploying Endpoints and Users

  • Comparison of Endpoint Supported by Cisco Unified Communications Manager
  • Endpoint Configuration Elements
  • Cisco Unified Communications Manager User Accounts
  • Types of LDSP Integration: Synchronization
  • Types of LDAP Integration: Authentication
  • LDAP Integration Features: Attribute Mapping
  • LDAP Integration Feature: Filters

Lesson 4: Deploying IP Phone Services

  • Overview of Cisco IP Phone Services
  • Cisco IP Phone Services: Deployment Options

Module 2: Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling

Lesson 1: Describing Dial Plan Components

  • Dial Plan Overview
  • Dial Plan Components and Their Functions
  • Comparison of Dial Plan Configuration Elements

Lesson 2: Implementing Endpoint Addressing and Call Routing

  • Endpoint Addressing
  • Cisco Unified Communications Manager Call Routing Overview
  • Cisco Unified Communications Call-Routing Logic
  • Addressing Methods and Digit Analysis
  • Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Lesson 3: Implementing Calling Privileges

  • Calling Privileges Overview
  • Calling Privileges Configuration Elements
  • Partitions and CSSs
  • Partition and CSS Considerations
  • Partition and CSS Configuration

Lesson 4: Implementing Call Coverage in Cisco Unified Communications Manager

  • Call Coverage Overview
  • Call Hunting
  • Call Hunting Scenarios
  • Call Queuing
  • Call Hunting and Call Queuing Configuration

Module 3: Implementation of Single-Site Off Cluster Calling

Lesson 1: Analyzing Single-Site Off-Cluster Calling Requirements

  • PSTN Access Methods
  • TDM Gateway vs. Cisco UBE
  • TDM Gateway Comparison
  • Audio and Video Codec Selection
  • PSTN Numbering Plans

Lesson 2: Implementing PSTN Access Using MGCP Gateways

  • MGCP Gateway Implementation Overview
  • MGCP Gateway Support in Cisco Unified Communications Manager
  • MGCP Gateway Implementation Considerations
  • Implement an MGCP Gateway in Cisco Unified Communications Manager
  • Integrate Cisco IOS MGCP Gateways with Cisco Unified Communications Manager
  • Configure Cisco IOS MGCP Gateway Fractional PRIs
  • Path Selection in Cisco Unified Communications Manager
  • Route Groups in Cisco Unified Communications Manager
  • Route Lists in Cisco Unified Communications Manager
  • Digit Manipulation Requirements with Multiple Paths
  • Digit Manipulation Configuration Elements in Cisco Unified Communications Manager
  • PSTN Access Digit Manipulation Example

Lesson 3: Describing Cisco IOS H.323 and SIP Gateways

  • H.323 and SIP Gateway Overview
  • Dial Peer Overview
  • Inbound Dial Peer Selection
  • Discovery 1: Exploring Cisco IOS Gateway Functions
  • Outbound Dial Peer Selection
  • Discovery 2: Exploring Cisco IOS Gateway Functions
  • Digit Manipulation Features
  • Codec Configuration
  • COR Configuration

Lesson 4: Implementing PSTN Access Using H.323 Gateways

  • H.323 PSTN Gateway Configuration in Cisco Unified Communications Manager Deployments
  • Dial Plan Design and Documentation

Lesson 5: Describing the Cisco Unified Border Element

  • Cisco Unified Border Element Overview
  • Protocol Interworking on the Cisco Unified Border Element
  • Media Flows on the Cisco Unified Border Element
  • Codec Negotiation on the Cisco Unified Border Element

Lesson 6: Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk

  • PSTN SIP Access Overview
  • Configuration Requirements in Cisco Unified Communications Manager
  • Configuration Requirements for the Cisco Unified Border Element

Lesson 7: Using Cisco Unified Border Element for URI Dialing

  • Cisco Unified Border Element URI Dialing Overview
  • Cisco Unified Communications Manager URI Dialing Configuration Requirements
  • Cisco Unified Border Element URI Dialing Configuration Requirements

Lesson 8: Describing Dial Plan Interworking

  • Dial Plan Interworking Characteristics
  • Dial Plan Interworking Support

Module 4: Media Resources

Lesson 1: Describing Media Resources in Cisco Unified Communications Manager

  • Media Resources Overview
  • Audio Conferences
  • Video Conferences
  • Transcoders
  • Media Termination Points
  • Annunciators
  • Music on Hold
  • Video on Hold
  • Trusted Relay Points

Lesson 2: Implementing Annunciators and MOH

  • MOH Support in Cisco Unified Communications Manager
  • Unicast and Multicast MOH Characteristics
  • MOH Audio Source Selection
  • MOH Configuration
  • Annunciator Support in Cisco Unified Communications Manager
  • Annunciator Configuration Procedure
  • Media Resource Access Control Overview
  • Conference Bridge Selection
  • Media Resource Access Control Configuration

Lesson 3: Implementing MTPs

  • MTP Types and Functions
  • MTP Requirements for SIP Trunks
  • MTP Requirements for H.323
  • MTP Configuration Procedure

Module 5: Audio and Video Conferencing

Lesson 1: Describing Conferencing Devices and Their Functions

  • Devices That Support Audio or Video Conferencing
  • Comparison of Audio Conference Bridges
  • Comparison of Video Conference Bridges
  • Conference Bridge Integration Options in Cisco Unified Communications Manager

Lesson 2: Implementing Conference Bridges

  • Cisco Unified Communications Manager Software Audio Conference Bridge
  • Cisco IOS-based Conference Bridges
  • Cisco Unified Communications Manager- and Cisco IOS-based Conference Bridge Configuration

Lesson 3: Describing Cisco TelePresence MSE 8000

  • Cisco TelePresence MSE 8000 Overview
  • Cisco TelePresence MSE 8000 Feature Blades
  • Cisco TelePresence MSE 8000 Capabilities
  • Cisco TelePresence MSE 8000 Feature Blade Configuration

Lesson 4: Implementing Cisco TelePresence Server

  • Cisco TelePresence Server Overview
  • Integration of Cisco TelePresence Server and Cisco Unified Communications Manager
  • Configuration Example of Cisco TelePresence Server Integration

Lesson 5: Implementing Cisco TelePresence Conductor

  • Cisco TelePresence Conductor Characteristics
  • Options for Integrating Cisco TelePresence Conferencing Resources
  • Integration of Cisco TelePresence Conductor and Cisco Unified Communications Manager

Module 6: Quality of Service

Lesson 1: Analyzing Quality of Service Requirements

  • Issues in Packet-Switching Networks
  • Solutions to Packet-Switching Network Issues
  • Bandwidth Calculations
  • Bandwidth Calculations for Layer 2 Overhead
  • Bandwidth Calculations for Video Calls

Lesson 2: Describing QoS Components and their Functions

  • Three Models of QoS: Best-Effort
  • Three Models of QoS: IntServ
  • Resource Reservation Protocol
  • Three Models of QoS: DiffServ
  • Differentiated Services Code Point
  • Overview of QoS Components
  • Classification
  • Marking
  • Mapping Classes and Markings
  • Congestion Management
  • Congestion Avoidance
  • Policing
  • Shaping
  • Link Efficiency Methods: Compression
  • Link Efficiency Methods: LFI

Lesson 3: Implementing Marking

  • Marking Methods
  • Class-Based Markings
  • Trust Boundaries
  • Mapping Layer 2 CoS to Layer 3 QoS
  • Marking Configuration Example

Lesson 4: Implementing Policing and Shaping

  • Comparison of Policing and Shaping
  • Class-Based Policing: Single Bucket
  • Class-Based Policing: Dual Buckets
  • Class-Based Policing: Dual Rate
  • Class-Based Shaping
  • Low Latency Queuing
  • Monitoring LLQ
  • Calculating Bandwidth for LLQ
  • Example 1: Single-Rate Single Token Bucket Class-Based Policing
  • Example 2: Single-Rate Dual Token Buckets Class-Based Policing
  • Example 3: Class-Based Shaping


Lab1: Configuring Cisco Unified Communications Manager Initial Settings

Lab 2: Deploying Endpoints and Users

Lab 3: Implementing Endpoint Addressing and Call Routing

Lab 4: Implementing Calling Privileges

Lab 5: Implementing Call Coverage

Lab 6: Implementing PSTN Calling Using MGCP Gateways

Lab 7: Implementing PSTN Calling Using H.323 Gateways

Lab 8: Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element

Lab 9: Using Cisco Unified Border Element for URI Dialing

Lab 10: Implementing Annunciators and MOH

Lab 11: Implementing Conference Bridges

Lab 12: Implementing Cisco TelePresence Conductor